Our Services

TechAbility provides a range of services for any business – from sole traders and small businesses, to growing enterprises and large organisations. We have many years experience in technology consulting, and we specialise in working with NDIS Providers, Aged Care Providers, Community Services and Not-for-Profit organisations.

IT Strategy

Is your technology investment meeting your business needs and adding value to your organisation? Is it flexible and scalable if your business grows? Is it cost effective, properly maintained, secure and protected?

A robust technology strategy ensures your technology aligns to and achieves your business objectives. We utilise our broad technology understanding and deep experience in the Social and Community sector to help you to develop a strategy that addresses IT governance, security and privacy, data management, applications and compliance. For larger clients, we can work alongside you to develop the vision, strategy and roadmap for wide scale technology transformations.

Cyber Security

Do you know more than 60% of small/medium businesses that experience a cyber attack go out of business in the following six months (Australian Small Business and Family Enterprise Ombudsman). Do you know how to protect your business (and your clients!) against cyber threats such as malware, phishing and business email compromise?

Cybercrime is not limited to high profile attacks on large organisations – incredibly, the Australian Cyber Security Centre receives one report of cybercrime every 8 minutes and expect cyber attacks to continue to increase in frequency.

We can review your systems, data and controls to identify risks and help you implement simple processes including automated software updates, regular back ups and multi-factor authentication. If you would like more robust cyber security protection, we can conduct a formal audit of your business against the Essential 8 framework and advise on strategies and controls to increase your security.

Software Advice

Are you juggling too many spreadsheets? Having the right CRM, accounting, marketing, project management and general technology applications (and using them effectively!) is critical in enabling organisation to reduce manual processes, work more efficiently and ultimately reduce costs.

We can help you identify ways to more effectively use your existing technology and integrate it with other suitable systems. We are familiar with all the popular accounting, project management, CRM and marketing software packages and can help you select the most appropriate options for your business.

Software Solutions

Whilst we can help you with anything technology-related, our most popular service is helping businesses to find the right software solutions for your whole business to ensure that you can reduce your manual processes and spend your valuable time on providing great services to your clients.  

We have many years of experience in a range of software to help manage your business, including:

  • Software for client management, case management, practice management and CRM’s
  • Scheduling and rostering solutions
  • HR systems for recruiting, onboarding, staff management, certification compliance, timesheets
  • Finance and Payroll systems

NDIS Software

Are you spending hours on administration, stressed about maintaining your data to meet regulatory requirements, using a software system that no longer meets your needs? Having the right NDIS software enables you to effectively manage your clients, data and staff so you can work more efficiently and deliver a better customer experience.

We have used our years of research into over 60 systems available, and we have created the TechAbility NDIS Software Finder.

Software Setup

So you’ve found the right system but don’t have the time to get it set up? And how do you find time to train your staff and contractors? We have experience setting up, implementing and providing training for many systems. We can help manage the whole project for you – get your data migrated or enter it all in from scratch, we will make sure the configuration of the software will work best for your organisation. We understand the complexities and requirements of the NDIS, Aged Care and other funding schemes and will make sure your invoicing, claiming, and pays are working smoothly.  We can also provide training for your team either one-on-one or in groups to give them the knowledge and confidence to correctly use the system so your organisation achieves maximum efficiencies.

Software Support

Are you spending your evenings on paperwork as you can’t afford to hire a dedicated administration person? Let us deal with the forms, service agreements, claims, timesheets and invoices so you can spend more time looking after your clients and growing your business. We can complete tasks such as processing client and contractor invoices, reconciling payments in your accounting software and following up unpaid invoices, managing service agreements, creating service bookings and managing funding claims and reports.

Business Continuity

Would your data be safe if your office flooded? Could your business keep running during a crisis? Business continuity planning enables clients to identify and prevent possible risks as well as create a practical plan for preparing and operating their business after an incident or crisis.

Digital Services

Do you have an eye catching and engaging website? Are you confident using social media to promote your business? Do you make Google work for you?

Whether you’re a sole trader just starting out or an established business, your online presence is critical to your organisation’s success. An engaging and professional website and an effective social media strategy improves your organisation’s visibility, attracts new clients and adds credibility to your business. We can work with you to design and develop a start up website or help you to make your existing website more engaging and relevant. Our web designers and developers know SEO (Search Engine Optimisation), are based in Australia and have significant experience in the social services sector. Our copywriters can create content that will build your brand and attract potential clients.

We offer a free, no-obligation 15 minute consultation to discuss your technology needs and provide you with advice to put you on the right track.